Privacy Policy
Last updated: 8 May 2026
Who we are
chromaticwave provides financial education programmes for children and teenagers. Our website address is chromatic-wave.com
We are committed to protecting your privacy and handling your data in an open and transparent manner.
What data we collect
When you enrol in our programmes or contact us, we collect:
- Parent/guardian name and email address
- Child's name and age
- Any additional information you choose to provide
- Technical data including IP address, browser type, and device information
How we use your data
We use collected data to:
- Process enrolments and deliver our educational programmes
- Communicate with you about sessions, schedules, and programme updates
- Respond to enquiries and provide customer support
- Improve our services and website functionality
- Send occasional updates about new programmes (only with your consent)
Legal basis for processing
We process your data under the following lawful bases:
- Contract performance: to deliver the programmes you've enrolled in
- Legitimate interests: to improve our services and communicate effectively
- Consent: for marketing communications (you can withdraw consent at any time)
Data retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy:
- Enrolment data: kept for the duration of the programme plus 12 months for record-keeping
- Communication records: retained for 24 months
- Financial records: kept for 7 years as required by UK law
After these periods, data is securely deleted.
Who we share data with
We do not sell your data. We may share data with:
- Programme educators (only information necessary to deliver sessions)
- Payment processors (for secure transaction processing)
- Email service providers (to send communications)
- Legal authorities (if required by law)
All third parties are required to protect your data and use it only for specified purposes.
Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]
Children's data
We take special care with children's data. We collect minimal information about children (name and age only) and always obtain parental consent before processing.
Children's data is used solely for programme delivery and is not used for marketing purposes.
Cookies
Our website uses cookies to improve functionality and user experience. For detailed information, see our Cookies Policy.
Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Significant changes will be communicated via email to enrolled participants.
Contact us
For questions about this privacy policy or how we handle your data:
Email: [email protected]
Address: 27 Ashford Street, Bristol, BS3 2HY, United Kingdom
Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
ICO website: ico.org.uk